Terms and Conditions

Eighth Hour: Terms of Use

Welcome to Eighth Hour. This document is an electronic record under the Information Technology Act, 2000 and is published in accordance with Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011. These rules require the publication of the Terms of Use, Privacy Policy, and other policies for accessing or using the Eighth Hour marketplace platform – http://www.eighth-hour.com ("Platform").

The Platform is owned and operated by Eighth Hour Inc, with its registered office at 10710, Fountainbleu Cir, Austin, Texas 78750.

By using the Platform and its services, you agree to be bound by these Terms of Use and the policies referenced herein. These terms constitute a binding agreement between you ("User") and Eighth Hour Inc ("Eighth Hour", "We", "Us", "Our").

1. User Account, Password, and Security

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • If you provide inaccurate or incomplete information, we may suspend or terminate your access.
  • We may suspend your account in case of suspected misuse or security breach.
  • Your mobile number is your primary identifier. Keep it and your email address updated.
  • If you share your account or allow others access, you are responsible for all resulting activity.
  • Inactive accounts (no login for 2 years) may be deleted, including associated data.

2. Services Offered

  • Eighth Hour offers Internet-based services including the sale of original merchandise such as clothing and accessories.
  • Purchases are governed by additional policies (for example, cancellation, return, exchange) available on the FAQ page.
  • Returned products must be unused with original tags. Used or damaged items will be rejected and re-shipped without refund.
  • Product descriptions may not be accurate or complete, and Eighth Hour is not liable for discrepancies.

3. Platform for Transactions and Communication

  • Eighth Hour is a facilitator and not a party to transactions between buyers and sellers.
  • We do not guarantee product quality, delivery, or seller performance.
  • Pricing errors may occur; sellers may cancel affected orders.
  • You release Eighth Hour from liability arising from user actions or content.

4. User Conduct and Rules

You agree not to:

  • Post or share unlawful, harmful, or misleading content.
  • Violate intellectual property or privacy rights.
  • Use the Platform for spamming, phishing, or fraudulent activities.
  • Interfere with other users’ experience or access restricted areas.
  • Use automated tools to scrape or copy content.
  • Impersonate others or misrepresent your identity.
  • Violate any applicable laws or regulations.

Fraudulent behavior includes:

  • Non-response to verification requests
  • Use of invalid contact details
  • Excessive returns or misuse of vouchers
  • Placing bulk or resale orders

Eighth Hour may cancel orders deemed fraudulent or bulk. Business-to-business transactions are not supported.

5. Content Posted on the Platform

You may use product information for personal, non-commercial purposes only. Do not:

  • Modify or redistribute content
  • Remove proprietary notices
  • Misrepresent product attributes

Return/cancellation of items under promotional offers may void cashback eligibility.

6. Disclaimer of Warranties and Liability

All services and products are provided "as is" without warranties. We do not guarantee:

  • Platform availability
  • Accuracy or completeness of content

State laws may affect product delivery. If delivery is not possible, refunds or credits will be issued.

7. Selling on the Platform

Sellers must:

  • Be legally authorized to sell listed items
  • Ensure listings are accurate and not misleading
  • Maintain stock availability
  • Avoid duplicate listings across categories

Alteration services may be offered for garments, with applicable convenience charges.

8. Payment Terms

Eighth Hour is not liable for:

  • Authorization failures
  • Payment limits
  • Transaction declines

Payments must be made in Indian Rupees. We may request ID verification for high-value transactions.

Refunds:

  • Are issued in INR via approved banking channels
  • May require alternate bank details if your bank is unsupported
  • Are subject to verification and policy compliance

We reserve the right to limit transactions and refuse service for policy violations or suspicious activity.

9. Compliance with Laws

Purchases above ₹2,00,000 require PAN card submission. Orders may be canceled for discrepancies.

Buyers and sellers must comply with all applicable laws, including:

  • Information Technology Act, 2000
  • Foreign Exchange Management Act, 1999
  • Tax and customs regulations